We proudly stand behind the quality of Koodyoutdoor and place our customers’ satisfaction and happiness at the center of our business.
Kindly reach out to us before shipping your return package back to us.
Contact info@koodyoutdoor.com for all inquires!
RETURNS
To initiate your return, please email us at info@koodyoutdoor.com
Our standard return policy lasts 365 days. If 365 days have gone by since your purchase, we typically can’t offer a refund or exchange.
Customers must bear the cost of shipping returned products.
Shipping and handling cannot be refunded for returned goods
REFUNDS (IF APPLICABLE)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (IF APPLICABLE)
It may take some time before your refund is officially posted.
If you’ve not received your refund within 2 weeks, please contact us at info@koodyoutdoor.com
EXCHANGES (IF APPLICABLE)
If your item is faulty, damaged, or incorrect, contact us and we’ll arrange a replacement or appropriate remedy.
SHIPPING
To return your product, you should mail your product to:
Room 33, Unit 17, Building 52B, West Liaohe Street, Xishi District, Yingkou City, Liaoning Province, China
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may want to consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
For any questions, contact us at info@koodyoutdoor.com